Services and support

Performance and peace of mind, year after year

Oxford Instruments partners with academic institutions and commercial organisations worldwide, delivering market-leading scientific technology and expertise. Innovation is at the heart of our business—driving our growth and fueling our mission to accelerate the breakthroughs that will shape a brighter, more sustainable future.

Backed by a global network of expert engineers and application specialists, we go beyond delivering exceptional products. We provide a full suite of innovative services and support to ensure the optimal performance and longevity of your scientific systems.

End-to-End Support for Your Success

With you every step of the way to maximise your uptime and manage your equipment lifecycle through our comprehensive range of service agreements, on demand training, and upgrades securing performance continuity.

Our service offerings are designed to help you keep your instruments running optimally, maximise productivity, and extend the lifespan of your equipment. Get up and running quickly with confidence from day one.

Services Packages

We offer a comprehensive range of service and support packages tailored to meet the requirements of our customers.

Choose the level of support that fits your needs:

On-site Support:Tailored service plans including on-site callouts, maintenance, and parts, to minimize downtime
Self-Maintenance: Training and tools for in-house teams to manage equipment independently
Remote Support: Fast troubleshooting and expert assistance wherever you are

Scalable support designed around your operational and budget requirements.

Explore our Service Plans

Advanced Support & Resources

Enhance your capabilities with additional services:

Expert application consulting
Training programs (online, on-site, hybrid)
System upgrades and feature enhancements
Access to spare parts and consumables

Continuously improve efficiency and unlock the full potential of your system.

Technical Customer & Consultative Support

Oxford Instruments provides expert technical support to ensure your systems operate at peak performance throughout their entire lifecycle.

Our global and regional service network delivers:

Fast diagnostics and troubleshooting by experienced engineers

On-site service support for complex technical issues

Integrated hardware and software system support

Application guidance to help you achieve accurate, reliable results

Whether you need immediate assistance or ongoing technical guidance, our team is committed to delivering responsive, reliable, and expert support when you need it most.

Please use the form below to submit your service or support request.

Request Support

Service Plans

At Oxford Instruments, We offer a comprehensive range of service and support packages tailored to meet the requirements of our customers.

All our service packages included our remote technical support services which utilise advance connectivity tools such as Teamviewer and Live Assist* enabling our engineers to provide support, troubleshooting and diagnose issues as well as software updates if required.

Download Service Brochure

On-Site Support Package

For our customers wanting to maximise their uptime and tailor their service provision our flexible on-site support packages give access to on-site call outs parts and preventative maintenance in addition to our technical support services to meet your operating budget and minimize downtime.

Bronze Support Essential preventive care
Annual preventive maintenance delivered by an expert field service engineer to help maintain system performance and reduce the risk of unplanned downtime.

Silver Support Balanced protection and responsiveness
Enhanced on-site support combining preventive maintenance with prioritized service response, helping manage operational risk and maximize uptime.

Gold Support Maximum uptime, premium support
Our highest level of on-site support, designed for performance-critical and production environments where system availability is essential.

Not sure which plan is right for you?

Our regional service team can help assess your system, usage, and location to recommend the most appropriate support option.

* Packaged service plan is not available in Australia and New Zealand.
* Service content, response levels, and specific inclusions may vary depending on system configuration and regional availability.

Speak to a Specialist

Self-maintenance

Take control with our self maintenance package. Designed for customers with in-house technical teams, this option includes detailed training, access to expert technical support, and discounts on spare parts and consumables. It’s a flexible, cost-effective way to manage your equipment while ensuring reliable performance.

* Service content, response levels, and specific inclusions may vary depending on system configuration and regional availability.

Remote Support

Get expert help wherever you are with our remote support services. Using advanced tools like Live Assist and TeamViewer, our engineers can diagnose issues, guide you through troubleshooting, and provide software updates - all without needing to visit your site. This fast and convenient option saves time, reduces costs, and keeps your equipment performing at its best.

These service options are tailored to meet your needs, offering flexible solutions to maximize the efficiency and reliability of your systems. Let us help you achieve success with the support that works best for you.

Not sure which plan is right for you?

Our regional service team can help assess your system, usage, and location to recommend the most appropriate support option.

Speak to a Specialist

Training & Resources

We empower our users with the knowledge and skills needed to maximize the value of their Oxford Instruments solutions across technologies.

Our education and OI Academy training offerings include:

Instructor-led training (on-site and regional training centers)
Remote and online training for flexible learning
Customized training programs tailored to your applications and workflows
Application-focused workshops and advanced analysis courses
Best practice guidance and technical resources

From fundamental operation to advanced analytical techniques, our programs are designed to help users improve efficiency, enhance data quality, and achieve reliable, reproducible results.

Request for Customized Training Visit Learning Center

Consumables & Spares

Oxford Instruments offers a wide range of consumables and accessories including AFM Probes and accessories, designed to achieve optimal analytical and imaging results with your Oxford Instruments instrument.

Our e-store is a simple and easy-to-use platform that offers a wide range of spare parts for our different systems, plus all of your general lab consumables.

Visit eStore

Can’t find what you’re looking for?

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Get in Touch

Looking for support or tailored service options?

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Explore customized support packages

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Committed to delivering responsive, reliable, and expert support

Technical Customer & Consultative Support

Training and Resources

Consumables & Spare

Oi View

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Regional Services and Support

What is Oi View?

Oi View is a digital platform that delivers essential data and information to your preferred device with an internet browser.

It keeps you updated on system progress and health, and provides access to a knowledge base and expert support, ensuring you stay informed and connected from anywhere.

This lets facility managers and users track their ongoing work and the condition of the detectors, reassuring them that all is well.

Key benefits of Oi View

Real-Time Insights: Access system health, utilization, and live analysis progress from any device—phone, tablet, or PC—wherever you are.
Instant Notifications: Receive real-time alerts on system status and issues, keeping you informed immediately.
Enhanced Connectivity: Stay connected to your system and receive updates on its performance and health, even when you're away.
Personalized Experience: Enjoy tailored insights and support, specifically designed for your lab and research needs.
Dynamic Scheduling: Monitor system usage and availability globally, allowing you to optimize your work schedule and facility productivity.
Expert Support: Access up-to-date documentation and consult with Oxford Instruments experts to solve complex problems and enhance your skills.
Increased Productivity: Maximize microscope uptime and throughput, improving overall lab efficiency and productivity.

Who will benefit the most from Oi View?

Facility Managers: Who need to monitor and optimize operations smoothly from any location.
Researchers: Looking to enhance their analyses and productivity while staying informed about their system’s performance.
Teams Working Remotely or Internationally: As it offers global access and supports dynamic scheduling around system availability.
Anyone Requiring Expert Support: With access to up-to-date documentation and consultations for solving complex issues and staying current with techniques.

How can we use Oi View?

Click the button "Sign up for free"
Create an account by entering email address
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Complete Log-in by clicking the button to login
search by attribute to see the status of your systems

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Our range of services

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