Oxford Instruments partners with academic institutions and commercial organisations worldwide, delivering market-leading scientific technology and expertise. Innovation is at the heart of our business—driving our growth and fueling our mission to accelerate the breakthroughs that will shape a brighter, more sustainable future.
Backed by a global network of expert engineers and application specialists, we go beyond delivering exceptional products. We provide a full suite of innovative services and support to ensure the optimal performance and longevity of your scientific systems.
With you every step of the way to maximise your uptime and manage your equipment lifecycle through our comprehensive range of service agreements, on demand training, and upgrades securing performance continuity.
Our service offerings are designed to help you keep your instruments running optimally, maximise productivity, and extend the lifespan of your equipment. Get up and running quickly with confidence from day one.
We offer a comprehensive range of service and support packages tailored to meet the requirements of our customers.
Choose the level of support that fits your needs:
Scalable support designed around your operational and budget requirements.
Explore our Service PlansEnhance your capabilities with additional services:
Continuously improve efficiency and unlock the full potential of your system.
Oxford Instruments provides expert technical support to ensure your systems operate at peak performance throughout their entire lifecycle.
Our global and regional service network delivers:
Whether you need immediate assistance or ongoing technical guidance, our team is committed to delivering responsive, reliable, and expert support when you need it most.
Please use the form below to submit your service or support request.
Request SupportAt Oxford Instruments, We offer a comprehensive range of service and support packages tailored to meet the requirements of our customers.
All our service packages included our remote technical support services which utilise advance connectivity tools such as Teamviewer and Live Assist* enabling our engineers to provide support, troubleshooting and diagnose issues as well as software updates if required.
Download Service BrochureFor our customers wanting to maximise their uptime and tailor their service provision our flexible on-site support packages give access to on-site call outs parts and preventative maintenance in addition to our technical support services to meet your operating budget and minimize downtime.
Our regional service team can help assess your system, usage, and location to recommend the most appropriate support option.
* Packaged service plan is not available in Australia and New Zealand.
* Service content, response levels, and specific inclusions may vary depending on system configuration and regional availability.
Take control with our self maintenance package. Designed for customers with in-house technical teams, this option includes detailed training, access to expert technical support, and discounts on spare parts and consumables. It’s a flexible, cost-effective way to manage your equipment while ensuring reliable performance.
* Service content, response levels, and specific inclusions may vary depending on system configuration and regional availability.
Get expert help wherever you are with our remote support services. Using advanced tools like Live Assist and TeamViewer, our engineers can diagnose issues, guide you through troubleshooting, and provide software updates - all without needing to visit your site. This fast and convenient option saves time, reduces costs, and keeps your equipment performing at its best.
These service options are tailored to meet your needs, offering flexible solutions to maximize the efficiency and reliability of your systems. Let us help you achieve success with the support that works best for you.
Our regional service team can help assess your system, usage, and location to recommend the most appropriate support option.
Speak to a SpecialistWe empower our users with the knowledge and skills needed to maximize the value of their Oxford Instruments solutions across technologies.
Our education and OI Academy training offerings include:
From fundamental operation to advanced analytical techniques, our programs are designed to help users improve efficiency, enhance data quality, and achieve reliable, reproducible results.
Request for Customized TrainingOxford Instruments offers a wide range of consumables and accessories including AFM Probes and accessories, designed to achieve optimal analytical and imaging results with your Oxford Instruments instrument.
Our e-store is a simple and easy-to-use platform that offers a wide range of spare parts for our different systems, plus all of your general lab consumables.
Visit eStore
Looking for support or tailored service options?
© Oxford Instruments 2026
