Services and support

Performance and peace of mind, year after year

Oxford Instruments partners with academic institutions and commercial organisations worldwide, delivering market-leading scientific technology and expertise. Innovation is at the heart of our business—driving our growth and fueling our mission to accelerate the breakthroughs that will shape a brighter, more sustainable future.

Backed by a global network of expert engineers and application specialists, we go beyond delivering exceptional products. We provide a full suite of innovative services and support to ensure the optimal performance and longevity of your scientific systems.

End-to-End Support for Your Success

With you every step of the way to maximise your uptime and manage your equipment lifecycle through our comprehensive range of service agreements, on demand training, and upgrades securing performance continuity.

Our service offerings are designed to help you keep your instruments running optimally, maximise productivity, and extend the lifespan of your equipment. Get up and running quickly with confidence from day one.

Services Packages

We offer a comprehensive range of service and support packages tailored to meet the requirements of our customers.

Choose the level of support that fits your needs:

Remote Support:
Fast troubleshooting and expert assistance wherever you are
On-site Support
Tailored service plans including on-site callouts, maintenance, and parts, to minimize downtime
Self-Maintenance
Training and tools for in-house teams to manage equipment independently

Scalable support designed around your operational and budget requirements.

Explore our Service Plans

Advanced Support & Resources

Enhance your capabilities with additional services:

Expert application consulting
Training programs (online, on-site, hybrid)
System upgrades and feature enhancements
Access to spare parts and consumables

Oi View

Enquire now

What is Oi View?

Oi View is a digital platform that delivers essential data and information to your preferred device with an internet browser.

It keeps you updated on system progress and health, and provides access to a knowledge base and expert support, ensuring you stay informed and connected from anywhere.

This lets facility managers and users track their ongoing work and the condition of the detectors, reassuring them that all is well.

Key benefits of Oi View

Real-Time Insights: Access system health, utilization, and live analysis progress from any device—phone, tablet, or PC—wherever you are.
Instant Notifications: Receive real-time alerts on system status and issues, keeping you informed immediately.
Enhanced Connectivity: Stay connected to your system and receive updates on its performance and health, even when you're away.
Personalized Experience: Enjoy tailored insights and support, specifically designed for your lab and research needs.
Dynamic Scheduling: Monitor system usage and availability globally, allowing you to optimize your work schedule and facility productivity.
Expert Support: Access up-to-date documentation and consult with Oxford Instruments experts to solve complex problems and enhance your skills.
Increased Productivity: Maximize microscope uptime and throughput, improving overall lab efficiency and productivity.

Who will benefit the most from Oi View?

Facility Managers: Who need to monitor and optimize operations smoothly from any location.
Researchers: Looking to enhance their analyses and productivity while staying informed about their system’s performance.
Teams Working Remotely or Internationally: As it offers global access and supports dynamic scheduling around system availability.
Anyone Requiring Expert Support: With access to up-to-date documentation and consultations for solving complex issues and staying current with techniques.

How can we use Oi View?

Click the button "Sign up for free"
Create an account by entering email address
Receive Sign-in email to Oi View
Complete Log-in by clicking the button to login
search by attribute to see the status of your systems

Sign up for FREE Speak with our Experts

Our range of services

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Get in Touch

Looking for support or tailored service options?

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