At Oxford Instruments, we’re committed to delivering innovative solutions and exceptional services that help our customers stay ahead in a fast-moving technology landscape. We’re dedicated to exceeding expectations, building lasting partnerships, and driving your continued success.
We have a commitment to our customers to be with you every step of the way to maximize your uptime and manage your system lifecycle. We achieve these goals through our comprehensive range of service support packages, on-demand technical training, spares, process solutions, and a range of system and software upgrade options.
Imaging & Analysis Brochure
To support this commitment, we offer a clear range of service support packages designed to give you the right level of technical expertise, responsiveness, and lifecycle care for your system.
Package |
Ideal For |
Key Features |
Preventative Maintenance |
Response Level |
Additional Benefits |
Gold |
High‑throughput production environments where uptime is critical |
Premium, all‑inclusive on‑site support |
Comprehensive, included |
Fastest priority response |
All service/travel costs included; priority access to expert engineers; maximised system uptime |
Silver |
Small‑volume production and R&D needing balanced support & cost |
Mid‑tier on‑site support with rapid response |
Annual preventative maintenance |
Rapid emergency support within pre‑agreed timeframe |
Predictable budgeting; improved uptime |
Bronze |
Facilities needing essential maintenance & foundational support |
Entry‑level on‑site support |
Annual preventative maintenance |
Standard access |
Reduced failure risk; access to technical specialists and UK-based training facility |
Remote Support |
Customers managing call- outs/spares/maintenance as needed |
Remote technical troubleshooting via Live Assist & TeamViewer |
Not included (remote only) |
Fast remote diagnosis & guidance |
Software updates; cost-efficient; no on‑site visit required; flexible “as‑needed” support |
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